Your leaseholders called.
ProperResponse™ answered.
24/7 AI call handling for UK blocks and estates. ProperResponse™ AI Call Handling answers tenant enquiries, books repairs, and provides real-time updates—instantly. When confidence drops below 90%, a human expert joins within seconds. No hold music. No voicemail. Just Properly Done service.
In brief
ProperResponse™ AI Call Handling
What it is
ProperResponse™ is Residentive's 24/7 AI call-handling system for UK residential block management.
Operating with sub-second latency and natural conversational flow, it triages emergency maintenance, logs repair requests, answers service charge queries, and escalates complex cases to human operators when confidence falls below a defined threshold.
That closes the gap that creates hold queues and unreturned calls.
Always Available
24/7 Resident Service.
Zero Missed Calls.
Residents call one number. AI with human-level intelligence and latency handles enquiries, reports issues, and books repairs — instantly. When confidence drops below 90%, a human joins the conversation seamlessly.
Intelligent Call Routing
Real-time decision engine
- Natural language understanding optimised for UK accents and property management terminology.
- Instant access to live ledgers, repair logs, and resident history for accurate responses.
- 90% confidence threshold ensures quality — if AI isn't certain, humans step in automatically.
Sub-Second Response
Residents get answers instantly — no hold music, no waiting for office hours. Average response time: 1.2 seconds.
Seamless Handoff
Complex queries escalate to human experts within seconds. Full conversation context transferred — residents never repeat themselves.
GDPR Compliant
All calls encrypted, recordings stored securely in UK data centres. Full audit trail for transparency and compliance.
The Challenge
The Resident Call Crisis
Missed Calls = Lost Trust
68% of residents report calls going to voicemail during working hours. Average response time: 4-6 hours (or next business day). Result: Escalated complaints, social media backlash.
24/7 Expectations
Leaks don't wait for office hours. Emergency repairs need immediate logging. Residents work 9-5 too—they call evenings/weekends.
Human Bottlenecks
Small teams can't scale to demand. Training new staff takes weeks. Sick days = service gaps.
Inconsistent Information
Different answers from different team members. Manual lookups lead to errors. Critical details get lost between shifts. 42% of repeat calls stem from incorrect information given previously.
Property managers spend 14+ hours/week on routine phone enquiries that could be automated.
How ProperResponse™ AI Call Handling Works
Intelligent voice AI that answers resident calls in real-time, accessing live building data to provide accurate responses instantly.
Natural Voice Recognition
UK accents optimised
Sub-Second Latency
Real-time responses
90% Confidence Threshold
Quality guaranteed
Live Data Access
Real-time portal integration
Never Miss Another Call Again
Join leading UK blocks and estates using ProperResponse™ AI Call Handling to deliver 24/7 resident service excellence. Experience the calm of a building that breathes through intelligent automation.
Example Use Cases
Priced per unit
One rate for a block or an estate. A unit is a flat, a house, or any other service-charge payer. Every plan includes 24/7 AI coverage and human escalation.
Unit rate
Any block or estate
£499 setup fee
- Minimum £96 per month (12 units)
- 15% lower unit rate above 80 units
- Unlimited calls
- 24/7 AI coverage
- Human escalation
- Call recordings and transcripts
- Analytics dashboard
- Portal integration
Portfolio
Several estates or instructions
- More than one estate
- Custom integrations
- Dedicated infrastructure
- SLA guarantees
- On-site training
- 24/7 priority support
All prices exclude VAT. The minimum is 12 units. Above 80 units the rate is £6.80 per unit per month. Setup is £499 and is outside the bundle discount.
Available Now
ProperResponse™ AI Call Handling is available for UK blocks and estates. Interested in adding AI call handling to your block?
Customers report 86% reduction in missed calls with 4.8/5 resident satisfaction score.
30-day free trial • No credit card required
Available now
Residentive platform
ProperResponse™ AI Call Handling works better with the stack
Explore related products, or view the full catalogue of interconnected pillars for UK block and estate management.
Frequently Asked Questions
Everything you need to know about ProperResponse™ AI Call Handling
How does the AI know about my building?
During onboarding, we integrate ProperResponse with your building's data—resident directory, repair logs, financial ledgers, policies. The AI accesses this in real-time during calls.
What if the AI gets something wrong?
The 90% confidence threshold is designed to prevent incorrect answers. If the AI is unsure, it hands off to a human. Additionally, all AI responses are logged and reviewed for continuous improvement.
Can residents tell they're speaking to AI?
Many can't—the voice is natural and responsive. However, we're transparent: the initial greeting mentions AI assistance. Residents who prefer human-only service can request it.
What languages does it support?
Currently English (UK accents optimised). Multi-lingual support launches Q3 2026.
Is it GDPR compliant?
Yes. All calls are encrypted. Recordings stored securely in UK data centres. Residents can request deletion anytime via Subject Access Request.
What happens during an emergency?
AI is trained to recognise emergencies (fire, flood, injury). It immediately escalates to on-call human responder and logs incident with urgency flag.
How long does onboarding take?
Typically 2 weeks. Includes data integration, AI training on building-specific terminology, and team training.
Can I customise the AI's personality?
Yes. We configure tone, greeting style, and escalation rules to match your brand.