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Live Service Charge Management

Live Service Charge Management. ProperAccount™ Service Charge.

ProperAccount™ Service Charge replaces spreadsheets and delayed statements with a live, automated service charge ledger — built for the compliance demands of UK leasehold law.

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ProperAccount™ Service Charge for UK block and estate management
Free 14-day trial
Units includedUp to 10
UK storageEncrypted
Credit cardNot required

In brief

ProperAccount™ Service Charge

What is ProperAccount™ Service Charge?

ProperAccount™ Service Charge is Residentive's live service charge management platform for UK RMC directors, RTM companies, and managing agents.

It automates billing, tracks arrears, generates Section 20-ready budget reports, reconciles against designated service charge bank statements, and maintains a LAFRA 2024-compliant audit trail — accessible in real time from any device.

ProperAccount™ Service Charge is for self-managed and director-managed blocks and estates that need professional-grade financial management without a full managing agent. ProperAudit™ Document Review covers past documents. ProperPortal™ Residents shows leaseholders the ledger. ProperAccount runs the billing, arrears and bank reconciliation.

Live Ledger

What ProperAccount™ Service Charge does

ProperAccount replaces spreadsheets and month-old statements with one live service charge ledger — billing, arrears, Section 20 documents and bank reconciliation in the same place.

Live Service Charge Ledger

Charges, payments and adjustments

  • Every charge, payment and adjustment updated in real time. No waiting for monthly statements.
  • Leaseholders and directors see the same balances, with a LAFRA 2024-compliant audit trail.
  • Bank receipts reconcile against the ledger, so year-end is not a spreadsheet exercise.

Automated Billing & Collection

Schedule demands, send reminders, and track receipts automatically. Section 20-compliant demand notices included.

Arrears Tracking & Escalation

See outstanding balances at a glance. Automated payment chase sequences with a full audit trail.

Section 20-Ready Budget Reports

Generate annual budget summaries and major works estimates pre-formatted for Section 20 consultation.

Bank Account Reconciliation

Import bank statements (CSV/OFX) from your designated service charge account. Receipts and payments reconcile automatically against the live ledger — no spreadsheet cross-checking at year-end. Direct open banking integration is on the roadmap.

Live
Ledger — Always Current
UK
Encrypted Storage
Included
Section 20 Docs
Built in
Bank Reconciliation

The Challenge

The problem with service charge management today

Spreadsheets that fall behind

Most RMC boards run service charges on Excel or Google Sheets. Balances are always a month out of date, and reconciliation at year-end takes weeks.

Opaque demand notices

Leaseholders challenge demands they don't understand. Without clear, compliant demand documentation, disputes escalate to the First-tier Tribunal.

Arrears that go unnoticed

Manual processes mean overdue accounts aren't flagged until they become serious. By then, legal recovery costs more than the debt.

Section 20 compliance risk

Major works consultation requires precise budget documentation. Without a live ledger, producing this evidence under pressure is slow, error-prone, and legally exposed.

ProperAccount™ removes these risks with a live ledger, automated notices and documentation that stays ready for regulators.

Service Charge Health Check

How would a live ledger change your process?

Answer five quick questions to see how ProperAccount™ would improve your current service charge process.

Service charge health

3/10

Exposed process

for a 20-unit block

  • Spreadsheets and informal records fall behind. ProperAccount replaces them with one live ledger.
  • Your ledger is not live. ProperAccount updates every charge and payment as it happens.
  • There is no formal arrears process. ProperAccount flags overdue accounts and keeps the chase trail.
  • Section 20 paperwork is easier from a live budget than from a year-end scramble.

Indicative only — a conversation starter for directors, not legal or accounting advice. The 14-day trial covers up to 10 units and does not need a credit card.

The Solution

How ProperAccount™ Service Charge works

Is your service charge ledger always a month behind? Get it live in 48 hours.

  • Connect your block

    Add your units, leaseholders and current balances. ProperAccount imports from a spreadsheet or connects to your existing records.

  • Go live

    Charges, payments, demands and arrears are tracked automatically from day one.

  • Stay compliant

    Generate Section 20 budget reports, LAFRA 2024-compliant demand notices and audit-ready year-end statements on demand.

Start with ProperAccount™

Open a live service charge ledger in the Residentive portal. Billing, arrears and Section 20 documents stay current — start with a 14-day trial, no card required.

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✓ Free 14-day trial · up to 10 units✓ UK encrypted storage✓ No credit card required

Example Use Cases

Preparing for the AGM

RMC director

Scenario

The AGM is close and leaseholders expect a current ledger plus an annual service charge summary. The spreadsheet is still a month behind.

ProperAccount™ Service Charge

“ProperAccount™ generates an AGM-ready report in minutes, with full receipts and the forward budget.”

Result

The board walks in with numbers leaseholders can follow, not a folder of delayed statements.

Illustrative scenario based on typical ProperAccount™ Service Charge interactions

ProperAccount™ Service Charge pricing

Priced per unit for a block or an estate, instead of a percentage of service charge income. Start with a 14-day trial for up to 10 units.

Trial

Trial

Try the live ledger

£0for 14 days
  • Up to 10 units
  • Live ledger
  • Automated billing
  • Arrears tracking
  • Section 20 documents
  • LAFRA 2024 notices
  • UK-encrypted storage
  • No credit card required
Great Deal

Unit rate

Any block or estate

£3/unit/month

Setup quoted with the plan

  • Minimum £36 per month (12 units)
  • 15% lower unit rate above 80 units
  • Live ledger
  • Automated billing
  • Arrears tracking and escalation
  • Section 20 documents
  • LAFRA 2024 notices
  • UK-encrypted storage

Portfolio

Several estates or instructions

Quote
  • More than one estate
  • Live ledger
  • Automated billing
  • Arrears tracking and escalation
  • Section 20 documents
  • LAFRA 2024 notices
  • Dedicated onboarding

All prices exclude VAT. The minimum is 12 units. Above 80 units the rate is £2.55 per unit per month. Setup is quoted with the plan and is outside the bundle discount. The 14-day trial covers up to 10 units and does not need a credit card. Direct open banking is on the roadmap; statement import (CSV/OFX) is included.

Residentive platform

ProperAccount™ Service Charge works better with the stack

Explore related products, or view the full catalogue of interconnected pillars for UK block and estate management.

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Frequently Asked Questions

Everything you need to know about ProperAccount™ Service Charge

What is ProperAccount™ Service Charge?

ProperAccount™ Service Charge is a live service charge management platform for UK RMC directors and RTM companies. It automates billing, tracks arrears, and generates LAFRA 2024-compliant documentation — replacing spreadsheets and delayed statements.

Does ProperAccount™ Service Charge have a free trial?

Yes. ProperAccount™ Service Charge includes a free 14-day trial for up to 10 units — full access, no credit card required. After the trial the rate is £3 per unit per month, with a minimum of £36.

How does ProperAccount™ Service Charge compare to a managing agent?

A managing agent typically charges 8–15% of service charge income for financial management. ProperAccount gives the board direct control at £3 per unit per month, with full transparency on every transaction.

Is ProperAccount™ Service Charge LAFRA 2024 compliant?

Yes. Demand notices, budget reports and receipts are pre-formatted to meet the requirements of the Leasehold and Freehold Reform Act 2024.

What files can ProperAccount™ Service Charge import?

ProperAccount™ Service Charge accepts CSV, Excel, and PDF for ledger import, and CSV or OFX bank statements for reconciliation. The onboarding team can assist with data migration from a previous managing agent.

How is ProperAccount™ Service Charge different from ProperAudit™ Document Review?

ProperAudit™ Document Review is a retrospective audit tool — it reviews past documents to find overcharges and anomalies. ProperAccount is the ongoing, live service charge management system. They work together: run ProperAudit first to establish a clean baseline, then manage forward with ProperAccount.

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How is ProperAccount™ Service Charge different from ProperPortal™ Residents?

ProperPortal™ Residents is the leaseholder view of the building: balances, repairs and documents. ProperAccount™ Service Charge is the board’s system for billing, arrears, Section 20 budgets and bank reconciliation. Portal shows the ledger. Account keeps it current.

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How does ProperAccount™ Service Charge work with ProperInsurance™ Block & Estate?

ProperAccount manages day-to-day service charge finances — billing, arrears, the ledger and bank reconciliation. ProperInsurance™ Block & Estate manages block buildings insurance — policies, renewals, claims and compliance. They work together: insurance premium recharges flow from ProperInsurance into the ProperAccount service charge ledger.

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