Privacy Policy

This policy explains how Residentive (“we”, “us”) — operated by Gravitonic Ltd — collects and uses personal information when you use our website and related services. We process personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

The data controller is Gravitonic Ltd in respect of the Residentive website and enquiry handling. Contact: enquiries@residentive.co.uk.

What we collect

Depending on how you interact with us, we may process:

• Identity and contact details you submit via forms (for example name, email address, phone number, company or development name, and the content of your message).
• Technical and usage data when you browse the site (for example IP address, browser type, device information, and pages visited), collected through cookies or similar technologies where applicable.

Why we use your data

We use personal data to:

• Respond to enquiries and manage our relationship with you (contract steps or legitimate interests).
• Improve and secure the website, and understand how it is used (legitimate interests).
• Comply with legal obligations where required.

Where we rely on legitimate interests, we balance those interests against your rights. You may object as described under “Your rights” below.

Sharing and transfers

We may share data with service providers who host our site, deliver email, or support analytics, under appropriate contracts. We do not sell your personal data. If data is processed outside the UK, we ensure safeguards such as the UK International Data Transfer Agreement or adequacy regulations apply where required.

Retention

We keep personal data only as long as needed for the purposes above, including to handle enquiries, meet legal requirements, and resolve disputes. Retention periods vary by type of data and context.

Your rights

Under UK data protection law you may have the right to:

• Access, correct, or erase your personal data.
• Restrict or object to certain processing.
• Data portability, where applicable.
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise your rights, contact us at the email above. You may also manage cookie preferences where we provide a consent tool.

Security

We implement appropriate technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure; we encourage you to use secure channels when sending sensitive information.

Changes

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after changes constitutes acceptance of the updated policy where permitted by law.