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A named inbox

A number that answers. A team that writes back.

Whether you are exploring a switch, an audit, or a director briefing, we respond to serious enquiries directly — not a ticket queue.

Call 0330 024 2648

Direct lines

ProperResponse™ AI Call Handling · 24/7

0330 024 2648

Email · Press and enquiries

enquiries@residentive.co.uk
Reach us
ProperResponse™24/7
Human escalationYes
Press inboxNamed

Write, call, or open the form.

The same team reads press, switch, and audit enquiries. Include the building name and postcode so the reply is specific.

ProperResponse™ AI Call Handling · 24/7

0330 024 2648

Email · Press and enquiries

enquiries@residentive.co.uk

Send a message

Open the secure form — tell us your block, your role, and what you need. We will come back with next steps.

Prefer email? Use the address on the left — please include your building name and postcode.

How an enquiry typically runs.

  1. 1

    Tell us the block

    Building name, postcode, and whether you are a director, an RTM company, or a managing agent. A sentence on what you need is enough.

  2. 2

    We come back with a path

    Demo, ProperAudit™, or a handover conversation — not a generic brochure pack. If the 0330 line is the right first step, use that.

  3. 3

    You decide the next step

    No obligation. Directors stay the decision-maker. Agents keep the appointment unless the board asks otherwise.

Who should we brief?

Start from your role.

I'm an RMC Director

Volunteer directors with legal duties, late accounts, and an agent who has gone quiet. See how the board stays in control.

Learn More

I'm an RTM Director

You've won the Right to Manage. Now you need handover, a trust fund, and a way to run the block from day one.

Learn More

I'm a Managing Agent

Run more units without adding headcount — live ledgers, 24/7 calls, and compliance that scales with the portfolio.

Learn More

Credibility

LAFRA 2024Building Safety Act 2022ARMA standards acknowledged

Trustpilot

Professional and quick to respond

I’ve been really impressed with the service from this property management company. They genuinely listen to your requests and queries, respond quickly, and take action without unnecessary delays. It’s reassuring to know that when you raise an issue, it’s taken seriously and dealt with promptly and professionally. Communication has been excellent throughout, and I feel confident knowing they’re responsive and reliable. I would happily recommend their services.

Sandie Hall

Read more reviews on Trustpilot

Frequently Asked Questions

How to reach the team, what the 0330 line is, and when to start with ProperAudit™.

How do I reach a human?

Email enquiries@residentive.co.uk or open the contact form on this page. The 0330 line is ProperResponse™ AI Call Handling with human escalation when confidence drops.

What is 0330 024 2648?

That is the ProperResponse™ AI Call Handling number. It answers 24/7. A human joins the conversation if confidence drops below the published threshold.

How quickly do you respond to email?

Serious enquiries — switch, audit, director briefing, press — are read by the team. Include the building name and postcode so we can come back with a path, not a holding note.

Where should press and media write?

The same named inbox: enquiries@residentive.co.uk. Use the press heading on this page so it is not mixed with a block-handover enquiry.

Can I start with ProperAudit™ instead of a call?

Yes. ProperAudit™ is free to start: upload two years of accounts and receive a board-ready report. No obligation to book a demo or switch.

Do I need to know which engagement model I want?

No. Fully managed, director-managed, and agent-run sit on the same platform. Tell us the situation; the demo or audit is where the path becomes specific.

Prefer to start with the accounts?

ProperAudit™ is free to start. Book a demo if you want the board to see the managed and director-managed paths on the same stack.

Get a Free ProperAudit™