The Ghosting Era
is Over.
Welcome to Residentive — UK block and resident management combining AI-led transparency, live service-charge ledgers, and a vetted trade network. Property management, finally Properly Done.
Why the Old Way is Broken.
Legacy agents thrive on silence, opaque ledgers, and hidden kickbacks. We expose the 50% waste in standard UK service charges through radical transparency.
The Legacy Model
- 1
Murky Procurement
Hidden markups and preferred supplier kickbacks eating into the reserve fund.
- 2
Reactive Chaos
Waiting for a leak to cause structural damage before answering the phone.
The Residentive Standard
2026 Ready- 1
Direct-to-Trade Network
Zero middlemen. Invoices uploaded directly from vetted local professionals.
- 2
AI-Predictive Audits
ProperMind™ flags maintenance patterns before they become catastrophic.
Architecture of Trust
An ecosystem built on six interconnected pillars.
ProperResponse™ AI
Human-level intelligence and latency. Residents call, AI responds instantly, and when confidence drops below 90%, a human steps in seamlessly.
ProperMind™ AI
The "Brain of the Block." Continuous forensic auditing of charges and predictive maintenance that stays one step ahead of fractures.
ProperSafe™ Compliance
Building Safety Act 2022 made simple. Golden Thread repository, Accountable Person dashboards, automated assessments — because non-compliance isn't an option.
ProperSensor™ IoT
The nervous system of the block. Real-time sensors detect water leaks, monitor climate, track energy, and flag equipment issues seconds after they start.
The Trade Hub
A direct link to vetted, local professionals. No middlemen, no opaque markups. Just high-velocity resolutions.
Resident Portal
Your single source of truth. Live financial ledgers, repair tracking, and community voting in one premium interface.
Always available
ProperResponse™ AI
Residents call one number. AI with human-level intelligence and latency handles enquiries, reports issues, and books repairs — instantly. When confidence drops below 90%, a human joins the conversation seamlessly.
Human-level conversation
Natural, instant, intelligent
- Real-time responses with human-like understanding — no robotic menus or hold music.
- Handles ticket creation, status updates, payment queries, and maintenance requests end-to-end.
90% confidence threshold
If AI confidence dips below 90%, the system automatically escalates to a human operator — no dropped calls, no frustration.
Sub-second latency
Responses feel instant, not robotic. Conversations flow naturally, just like speaking to your on-site manager.
Human Oversight Built In
Skeptical about AI? We are too — which is why every call is monitored with human-in-the-loop guardrails. Escalation happens automatically when needed, and oversight teams review patterns to ensure quality stays high. You get the speed of AI with the safety net of human judgement.
Intelligence layer
ProperMind™ AI
The brain of the block: continuous forensic review of charges, predictive maintenance signals, and early warnings before small issues become structural spend.
Predictive surface map
Maintenance before the leak
- Seasonal load patterns surfaced automatically across communal plant and roofs.
- Contractor quotes benchmarked against regional trade data — not guesswork.
Charge forensics
Line-item scrutiny that flags duplicate fees, drift from agreed schedules, and soft inflation — with an audit trail residents can trust.
Anomaly radar
Real-time scoring on spend velocity and ticket backlogs — so boards act while the problem is still cheap.
Regulatory Compliance
ProperSafe™ Compliance
Building Safety Act 2022 compliance made simple. Golden Thread repository, Accountable Person dashboards, automated safety assessments, and regulator-ready exports — because non-compliance isn't an option.
Golden Thread repository
Digital safety record system
- Centralized, immutable record of all building safety information — from original construction through every modification, inspection, and assessment.
- One-click exports for Building Safety Regulator requests. No scrambling through filing cabinets when the inspection notice arrives.
Accountable Person dashboard
Track duties, deadlines, and legal obligations in real time. Know exactly what compliance tasks are due, who's responsible, and what evidence you hold.
Automated safety assessments
Scheduled FRAs, cladding inspections, door checks, and equipment testing. Integrates with ProperSensor™ for continuous fire safety monitoring.
Post-Grenfell Legal Mandate
The Building Safety Act 2022 isn't optional — it's criminal law. Accountable Persons face prosecution for non-compliance, and "we didn't know" isn't a defense. ProperSafe™ gives you an audit trail that proves you took your duties seriously, with automated reminders, evidence collection, and incident reporting that satisfies regulatory scrutiny.
Sensor Network
ProperSensor™ IoT
The nervous system of the block: real-time IoT sensors that detect water leaks, track energy consumption, monitor equipment health, and catch issues seconds after they start — not weeks later.
Leak detection in seconds
Before the damage spreads
- Water sensors in risers, plant rooms, and high-risk areas trigger instant alerts to residents and contractors.
- Catch leaks within seconds — not when they've flooded three flats and caused £50k in damage.
Climate monitoring
Temperature, humidity, and air quality sensors prevent damp, mold, and HVAC failures before they become resident complaints.
Equipment health
Energy consumption, vibration, and performance data from lifts, boilers, and pumps flag degradation before breakdowns occur.
The Trade Hub
Zero middlemen. A single high-velocity corridor from problem on site to paid invoice on the ledger — with nothing hidden in the margin.
- 01
Post the job
Structured scopes and photos go straight to vetted local trades — no telephone tag.
- 02
Verify & award
Competitive quotes in one lane. Identity, insurance, and history checked before a penny moves.
- 03
Deliver transparently
Invoices and completion evidence land in the ledger automatically — residents see the full chain.
Single source of truth
Resident Portal
One calm interface for money, repairs, and decisions — built like a product you would pay for, not a legacy extranet.
Good morning
Berkeley Square — Block A
Reserve health
Strong
On track for 2026 cycle
Open tickets
1
Lift service — scheduled
Community vote
Façade refresh — phase 2
Closes in 4 days · quorum nearly met
Live Ledgers
Every pound is visible in motion: allocations, supplier payments, and reserve movements with timestamps and references — the antidote to the black-box service charge.
- Immutable event log aligned to RMC reporting expectations
- Export-ready packs for accountants and auditors
- Resident-facing views without jargon or PDF mazes
Illustrative entries · not live financial data
Audit Agent
Suspect you are funding opacity, not outcomes? The Audit Agent turns your current management picture into a documented, comparable file — before you commit to another renewal cycle.
No obligation · typical scoping call under 20 minutes
- 1
Evidence intake
Schedules, invoices, and minutes — structured so nothing “conveniently” stays in a drawer.
- 2
Forensic benchmark
Spend and process compared against the Residentive standard and comparable blocks in your band.
- 3
Board-ready verdict
Plain-English findings, risk flags, and a remediation path your RMC can act on — or dispute with facts.
From Friction to Freedom.
We don’t just manage buildings; we resolve the anxiety of living in them. Experience the profound calm of a building that breathes through technology.
Residentive
About Us
We exist because UK resident management has tolerated opacity for too long. Residentive combines ProperMind™ intelligence, direct trade execution, and live financial truth — so blocks are run properly, not conveniently.
“The ghosting era is over. If residents cannot see where the money went, the system is broken — not the leaseholders.”
Radical transparency
Ledgers, procurement, and decisions visible to the people who pay for them — by design, not after a fight.
Institutional rigour
Governance, audit trails, and reporting that stand up to scrutiny from directors, lenders, and regulators.
Outcomes over optics
We measure success in resolved defects, fair spend, and calmer buildings — not glossy brochures.
The benchmark
The 50% Audit
Industry research and our own block-level reviews consistently show that a shocking share of service charge spend never reaches the building in value — lost to friction, opacity, and misaligned incentives. We name it, model it, and help you recover it.
Illustrative — proportion varies by block
The audit is not a slogan — it is a structured comparison of your charges, contracts, and outcomes against transparent benchmarks and comparable schemes.
For RMC Directors
You carry personal exposure, reputational risk, and endless resident expectations — often with tools that were not built for 2026. Residentive is the operating layer that makes directorship lighter: transparent by default, auditable by design.
Defensible decisions
Every major spend tied to evidence: quotes, votes, and ledger entries your fellow directors can stand behind.
Duty-of-care clarity
Clear workflows for Section 20, major works, and emergencies — fewer grey areas when questions arrive.
Board pack, upgraded
Live dashboards and exportable packs that replace the Friday-night PDF scramble before AGMs.
Resident trust
When owners see the same numbers you see, disputes shrink and engagement rises.
Trust & standards
Structural quality for how your block is run
PropSolid™ is our internal operating bar: vetted trade routes, contract hygiene, and evidence-backed decisions so directors are never guessing when scrutiny arrives.
Operating commitments
- Single chain of custody from scope to invoice — no shadow spend
- Section 20–ready documentation by default, not the night before the AGM
- Risk-weighted maintenance planning aligned to reserve strategy
Programme signals
Preferred supplier kickbacks
0
Target operating model
Quote comparison window
≤ 5 days
Typical SLA
Major works evidence pack
Auto-built
From live ledger + hub
Director sign-off trail
Immutable
Audit-grade log
Illustrative programme metrics — onboarding and integrations may vary by building.
Expert Guidance
Practical insights on block management, service charges, and resident rights in the UK.
Frequently asked questions
Straight answers about Residentive, who we are, and where we focus — helpful for residents, directors, and search assistants alike.
What is Residentive?
Who operates Residentive?
How does ProperResponse™ AI work?
Where does Residentive operate?
Who is Residentive for?
How does Residentive think about service charge transparency?
Contact
Whether you are exploring a switch, an audit, or a director briefing, we respond to serious enquiries directly. Call our ProperResponse™ AI anytime, or reach the team by email.
Send a message
Open the secure form — tell us your block, your role, and what you need. We will come back with next steps.
Prefer email? Use the address on the left — please include your building name and postcode.