Directors and agents inherit silence, late statements, and spend they cannot see. Residentive replaces that with live ledgers, open-book trades, and a board-ready ProperAudit™ when you need the evidence first.
The Legacy Model
1
Murky Procurement
Hidden markups and preferred supplier kickbacks eating into the reserve fund.
2
Reactive Chaos
Waiting for a leak to cause structural damage before answering the phone.
The Residentive Standard
2026 Ready
1
Direct-to-Trade Network
Open-book pricing. Invoices uploaded directly from vetted local professionals.
2
Evidence-backed decisions
ProperAudit™ flags overcharges, duplicates, and missing documents before they reach the AGM.
Contractor visibilityOpen-book
Resolution Speed+84%
For residents
Living in a block that ignores you?
2 in 5 UK leaseholders say their service charges have jumped without warning. 70% don't know they have the right to change who runs their building. That changes here.
Emails go unanswered and repairs drag on for months
Service charges rise every year with no explanation or breakdown
You suspect the insurance is overpriced — but no one will show you the accounts
You've tried complaining. Nothing has changed.
Architecture of Trust
The ProperSuite — nine modules. One operating platform.
Whether you manage a leasehold block, a freehold estate, or a portfolio of mixed developments, the ProperSuite gives you a single platform — no spreadsheets, no email chains, no siloed tools.
ProperPortal™ Residents
Live financial ledgers, repair tracking, and community voting in one premium interface.
Live service charge ledger for UK RMC directors and RTM companies — automated billing, arrears tracking, and Section 20 documents. £3 per unit per month.
AI-powered block and estate insurance for UK RMC directors and RTM companies — renewal tracking, coverage analysis, claims records and LAFRA 2024 documents. £3 per unit per month.
Spreadsheets and month-old statements become one live service charge ledger — billing, arrears, Section 20 documents and bank reconciliation in the same place.
Live service charge ledger
Charges, payments and adjustments
Every charge, payment and adjustment updates as it happens. No waiting for a monthly statement.
Directors and leaseholders see the same balances, with a LAFRA 2024-compliant audit trail.
Billing and arrears
Schedule demands, send reminders, and flag overdue accounts with a chase trail the board can show if recovery is needed.
Section 20 documents
Annual budgets and major works estimates come from the live reserve, ready for consultation.
After the audit, the ledger stays current
ProperAudit™ reviews the past. ProperAccount™ runs billing, arrears and bank reconciliation forward. Import a spreadsheet or existing records, then generate AGM-ready statements from the same ledger leaseholders already see in ProperPortal™.
Every pound is visible in motion: allocations, supplier payments, and reserve movements with timestamps and references — the antidote to the black-box service charge.
Immutable event log aligned to RMC reporting expectations
Export-ready packs for accountants and auditors
Resident-facing views without jargon or PDF mazes
Ledger preview
DescriptionAmountState
Service charge — Q1 allocation£42,180.00OK
Communal electricity — Feb£3,204.12OK
Lift maintenance — invoice #8841£1,890.00Due
Reserve contribution sweep£8,400.00OK
Illustrative entries · not live financial data
Credibility
What residents actually say
Independent Trustpilot reviews from people who live with the service — not a brochure paragraph, and not a quote the agent wrote.
Rated 5 out of 5 stars
Trustpilot
I have been really impressed with how…
I have been really impressed with how easy and straightforward the new app is to use. It makes reporting and keeping track of job orders within our site much simpler and more organised, it’s clear and easy to follow, it’s also fantastic that the people behind the app are taking on the responsibility of looking after our homes and communal spaces making sure our shared spaces are being kept clean and maintained. It’s reassuring that these jobs are being taken seriously. A huge thank you to those involved for all the hard work. It’s very appreciated.
Rated 5 out of 5 stars
Trustpilot
Professional and quick to respond
I’ve been really impressed with the service from this property management company. They genuinely listen to your requests and queries, respond quickly, and take action without unnecessary delays. It’s reassuring to know that when you raise an issue, it’s taken seriously and dealt with promptly and professionally. Communication has been excellent throughout, and I feel confident knowing they’re responsive and reliable. I would happily recommend their services.
Rated 5 out of 5 stars
Trustpilot
The best Managing Company in 15 years
Having lived on this site for 15 years I have experienced five consecutive managing agencies but only now with Residentive do I have immediate response to any property needs, quick action, and excellent services, with up-to-date reports of action taken. And at last I am grateful for general care of the entire site, as well as the separate buildings.
Rated 5 out of 5 stars
Trustpilot
I have been really impressed with how…
I have been really impressed with how easy and straightforward the new app is to use. It makes reporting and keeping track of job orders within our site much simpler and more organised, it’s clear and easy to follow, it’s also fantastic that the people behind the app are taking on the responsibility of looking after our homes and communal spaces making sure our shared spaces are being kept clean and maintained. It’s reassuring that these jobs are being taken seriously. A huge thank you to those involved for all the hard work. It’s very appreciated.
Rated 5 out of 5 stars
Trustpilot
Professional and quick to respond
I’ve been really impressed with the service from this property management company. They genuinely listen to your requests and queries, respond quickly, and take action without unnecessary delays. It’s reassuring to know that when you raise an issue, it’s taken seriously and dealt with promptly and professionally. Communication has been excellent throughout, and I feel confident knowing they’re responsive and reliable. I would happily recommend their services.
Suspect you are funding opacity, not outcomes? The Audit Agent turns your current management picture into a documented, comparable file — before you commit to another renewal cycle.
No obligation · typical scoping call under 20 minutes
1
Evidence intake
Schedules, invoices, and minutes — structured so nothing “conveniently” stays in a drawer.
2
Forensic benchmark
Spend and process compared against the Residentive standard and comparable blocks in your band.
3
Board-ready verdict
Plain-English findings, risk flags, and a remediation path your RMC can act on — or dispute with facts.
Your block deserves better than the status quo.
Start a conversation for an enquiry or free consultation, or begin with a free ProperAudit™ of your service charge accounts. No commitment, no sales pressure.
Residentive is the UK's AI-led block and estate operating platform for RMC directors, RTM companies, and professional managing agents. Live financial truth, automated compliance, and 24/7 communication — run by the board, run as a managed service, or run by an agent on the same platform.
“The ghosting era is over. If residents cannot see where the money went, the system is broken — not the leaseholders.”
Radical transparency
Ledgers, procurement, and decisions visible to the people who pay for them — by design, not after a fight.
Institutional rigour
Governance, audit trails, and reporting that stand up to scrutiny from directors, lenders, and regulators.
Outcomes over optics
We measure success in resolved defects, fair spend, and calmer buildings — not glossy brochures.
The benchmark
ProperAudit™
Upload the last two years of service charge accounts. We review spend, contracts, and duplicated charges, then return a board-ready findings report within 48 hours. Free to start. No obligation.
ProperAudit™ is a structured comparison of your charges, contracts, and outcomes against transparent benchmarks — evidence for the board, not a tribunal claim.
For governance leaders
For RMC Directors
You carry personal exposure, reputational risk, and endless resident expectations — often with tools that were not built for directors. Residentive is the operating layer that makes directorship lighter: transparent by default, auditable by design.
Every major spend tied to evidence: quotes, votes, and ledger entries your fellow directors can stand behind.
Duty-of-care clarity
Clear workflows for Section 20, major works, and emergencies — fewer grey areas when questions arrive.
Board pack, upgraded
Live dashboards and exportable packs that replace the Friday-night PDF scramble before AGMs.
Resident trust
When owners see the same numbers you see, disputes shrink and engagement rises.
Trust & standards
How we run a UK block
The Residentive Standard is how we run a UK block: open-book trades, contract hygiene, and evidence-backed decisions so directors are never guessing when scrutiny arrives.
Operating commitments
Single chain of custody from scope to invoice — no shadow spend
Section 20–ready documentation by default, not the night before the AGM
Risk-weighted maintenance planning aligned to reserve strategy
Programme signals
Preferred supplier kickbacks
0
Target operating model
Quote comparison window
≤ 5 days
Typical SLA
Major works evidence pack
Auto-built
From live ledger + hub
Director sign-off trail
Immutable
Audit-grade log
Illustrative programme metrics — onboarding and integrations may vary by building.
Latest Insights
Expert Guidance
Practical insights for RMC directors, RTM companies, and managing agents.
Straight answers about Residentive, who we are, and where we focus — helpful for residents, directors, and search assistants alike.
What is Residentive?
Residentive is the UK's AI-led block and estate operating platform for RMC directors, RTM companies, and professional managing agents. It provides live service-charge ledgers, automated statutory compliance, and 24/7 communication — as software, a managed service, or both.
How does ProperResponse™ AI Call Handling work?
Residents can call our dedicated number to speak with an AI agent that has human-level intelligence and responds in real-time. The AI handles enquiries, reports issues, and books repairs. If the AI's confidence drops below 90% on any matter, a human operator joins the conversation automatically to ensure quality and accuracy.
Where does Residentive operate?
Our website and messaging target the United Kingdom (England, Scotland, Wales, and Northern Ireland) in line with UK data protection and consumer standards.
Who is Residentive for?
Residentive is built for UK RMC directors, RTM companies, and professional managing agents. Leaseholders and RTM boards who want to change managing agent start at /resident-management. Directors who are not ready to switch still use the Compliance Hub and Insights to apply pressure on the current agent.
How does Residentive think about service charge transparency?
We emphasise narrative and product direction around traceable records, fewer hidden margins in the supply chain, and ledgers that are easier for residents and directors to follow than opaque PDFs alone. Your building’s statutory accounts, budgets, and leases still govern what must be produced and when.
Can we replace our managing agent with Residentive?
Yes — many RMC directors, RTM companies, and leaseholder groups enquire about switching from a traditional managing agent. The commercial appointment is at /resident-management. Use Switch to Residentive for notice, Section 42, and the 30-day handover. For a sourced comparison with FirstPort and Rendall & Rittner, open the Compare page at residentive.co.uk/compare. Timing, notice periods, and handover depend on your existing management agreement and company constitution; we help you understand the practical path, not replace legal advice.
What is ProperAudit™?
ProperAudit™ is Residentive’s free-to-start forensic review of historical service-charge accounts. Upload the last two years of accounts and receive a board-ready findings report within 48 hours, with no obligation to switch.
What is the Residentive Standard?
The Residentive Standard is how we run a UK block: open-book trades, contract hygiene, and evidence-backed decisions so directors are never guessing when scrutiny arrives. ProperSuite is the platform that implements it — live ledgers, a free-to-start ProperAudit™, and open-book trades rather than preferred-supplier kickbacks.
What is block and estate management?
Block management covers the day-to-day operation of residential blocks of flats — service charge collection, maintenance coordination, leaseholder communication, and statutory compliance. Estate management covers the same responsibilities for freehold private estates: housing developments where residents pay estate charges for communal upkeep of shared roads, gardens, and facilities. Residentive is built for both: one platform whether you manage a single block or a multi-phase estate.
What is the difference between an RMC and an RTM company?
A Resident Management Company (RMC) is a company set up by leaseholders to manage their building, usually by acquiring the freehold or a management obligation from the freeholder. A Right to Manage (RTM) company is a specific legal vehicle created under the Commonhold and Leasehold Reform Act 2002 that lets leaseholders take over management from an existing managing agent without buying the freehold. Both types of company can use Residentive. The key difference: RTM companies do not own the freehold; RMCs usually do (or hold a long lease of the common parts).
How do I change my block management company in the UK?
Leaseholders in an RMC or RTM company can replace a managing agent with three months' written notice under most management agreements, or at contract expiry. If you have Right to Manage, the RTM company can appoint any agent — or self-manage. Residentive supports the full transition: account audit, LAFRA-compliant demand setup, and resident portal go-live within 30 days. See our Switch guide for the step-by-step process.
Can you self-manage a block of flats without a managing agent?
Yes. RTM companies and RMCs with capable directors routinely self-manage. The legal and accounting obligations remain the same — LAFRA service charge demands, Section 20 for major works, reserve fund management, and Companies House filing — but the work is done in-house rather than outsourced. Residentive is built specifically for self-managing RMC and RTM directors, replacing the spreadsheets and email chains that most use today.
What is a service charge audit and do I need one?
A service charge audit reviews your building's historical accounts to check whether charges are reasonable, correctly calculated, and comply with your lease. It typically compares management fee percentages, insurance commissions, maintenance spend, and reserve fund contributions against benchmarks and flags anomalies. You should consider one if you have recently taken over management from a previous agent, if leaseholders are disputing charges, or if you have never had the accounts independently reviewed. ProperAudit™ runs a free automated audit in minutes; a Deep Audit produces a tribunal-ready forensic report.
What does estate management software do?
Estate management software helps the directors or managers of a private freehold estate collect estate charges, communicate with residents, manage maintenance contracts, and stay compliant with their legal obligations. For freehold estates (as opposed to leasehold blocks), the key documents are the estate rentcharge deed or transfer clause, not a lease — but the operational challenges are similar. Residentive covers both block and estate management in a single platform.
What are my duties as an RMC or RTM director?
As a director of an RMC or RTM company you have duties under the Companies Act 2006 (filing accounts, maintaining the register, reporting changes to Companies House) and under landlord-tenant law (issuing valid LAFRA-compliant service charge demands, consulting leaseholders on major works under Section 20, holding service charges in a separate trust fund, and providing a summary of rights and obligations with every demand). Under the Building Safety Act 2022, buildings above 11 metres have additional obligations including registering as an Accountable Person and building and maintaining a Golden Thread of safety information.
How quickly can we switch to Residentive from our current managing agent?
Most blocks go live on Residentive within 30 days of signing up. The first week covers account data transfer and audit of inherited finances. Week two sets up the resident portal and LAFRA-compliant demand templates. Week three handles the agent handover and leaseholder communication. Week four is live operation with your first AI-handled calls. For RTM companies taking over from a particularly uncooperative agent, we have a disputed handover guide and legal escalation templates.
Who operates Residentive?
Residentive is operated by Gravitonic Ltd (Company No. 15839977), registered in England and Wales. Registered Office: 128 City Road, London, EC1V 2NX. For website and enquiry contact, email enquiries@residentive.co.uk.
Contact
Whether you are exploring a switch, an audit, or a director briefing, we respond to serious enquiries directly. Call our ProperResponse™ AI Call Handling anytime, or reach the team by email.
