Every penny, visible.
ProperPortal™ — the live service charge ledger.
Live building management for UK leaseholders and RMC directors. ProperPortal™ Residents gives you real-time visibility into service charges, repairs, and decisions—all in one dashboard. No more PDF mysteries. No more waiting for updates.
In brief
ProperPortal™ Residents
What it is
ProperPortal™ is Residentive's real-time financial transparency portal for UK block management.
Directors and leaseholders access a live service charge ledger showing every transaction, contractor invoice, and reserve movement with a reference code, date, and supporting documentation.
That removes the information barrier that generates Section 27A disputes and drives the service charge arrears cycle.
Single Source of Truth
Every Penny. Every Update.
All in One Place.
ProperPortal™ Residents gives you real-time visibility into your building's finances, maintenance, and decisions. No more chasing PDFs. No more waiting for updates. Just instant transparency, beautifully designed.
Live Service Charge Transparency
Real-time visibility, every transaction
See exactly where every pound of your service charge goes — in real time. ProperPortal™ gives leaseholders live visibility into transactions, invoices, receipts and contractor costs, powered by your RMC board's ProperAccount™ ledger. No more waiting for annual statements or chasing your board for a breakdown.
RMC director? The service charge data residents see here is managed in ProperAccount™ — Residentive's live service charge management platform for boards.
Repair Tracking
Report an issue in the portal and follow it from submission to completion. A call answered by ProperResponse™ logs the same repair here, with who's assigned, when they're coming, and an SMS reminder.
ProperResponse™ AI Call HandlingDigital Voting
Vote on building decisions from your phone. No proxy forms, no missed meetings. Real democracy with record participation rates.
Document Library
Access insurance policies, fire risk assessments, AGM minutes, and lease documents anytime. No £50 admin fees for document requests.
The Challenge
The Transparency Problem
PDF Mysteries
Annual service charge statements arrive as impenetrable PDFs. Line items like 'Management Fee' or 'Repairs & Maintenance' hide what you actually paid for.
Where's My Repair?
You reported a leak three weeks ago. Is it logged? Has a tradesperson been booked? Who knows. Probably have to call and ask again.
Democracy by Post
AGM voting via proxy forms in the mail. If you miss the meeting, you miss your say. No visibility into what others voted or why decisions were made.
Information Lag
Want to check last month's spend? Email your agent. Wait 3 business days. Get a spreadsheet you can't verify. Need clarification? Start the cycle again.
87% of leaseholders report frustration with lack of real-time visibility into their building's operations.
How ProperPortal™ Residents Solves It
A secure, real-time dashboard that puts you in control of your building information.
Live Financial Ledgers
See every penny, every day
Repair Tracking
From report to completion
Digital Voting
Democracy, modernised
Document Library
Everything in one place
True transparency
Join thousands of UK residents who have instant access to their building's finances, repairs, and decisions. No more PDFs. No more waiting. Just clarity.
Example Use Cases
Simple Pricing, Unlimited Transparency
Access to ProperPortal™ Residents is included with Residentive management. For a block or estate managed elsewhere, portal access is priced per unit at any size.
Portal
For blocks and estates with another agent
£500 setup fee
- Any number of units
- 15% lower unit rate above 80 units
- Live financial ledger
- Repair tracking
- Digital voting
- Document library
- Mobile optimised
- Email support
Residentive
For Residentive-managed buildings
Included in management
- Full portal access for all residents
- Live financial ledger
- Repair tracking
- Digital voting
- Document library
- Mobile optimised
- Unlimited storage
- Priority support
Portfolio
Several estates or instructions
- More than one estate
- Advanced analytics
- Custom branding
- API access
- White-label options
- Dedicated account manager
- On-site training
All prices exclude VAT. A unit is a flat, a house, or any other service-charge payer. Above 80 units the rate is £3.40 per unit per month. Setup is £500 and is outside the bundle discount. Portal needs a data feed from the current managing agent.
Try It Risk-Free
ProperPortal™ Residents is available now for all Residentive-managed buildings. See it in action with a 30-day free trial—no credit card required.
Portal users report 94% satisfaction with building transparency, up from 31% with traditional PDF statements.
30-day free trial • No credit card required
Available now
Residentive platform
ProperPortal™ Residents works better with the stack
Explore related products, or view the full catalogue of interconnected pillars for UK block and estate management.
- ProperAccount™ Service ChargeLive service charge ledger for UK RMC directors and RTM companies — automated billing, arrears tracking, and Section 20 documents. £3 per unit per month.Learn more
- ProperResponse™ AI Call Handling24/7 intelligent call handling with human-level intelligence and a 90% confidence handoff threshold.Learn more
- ProperHub™ Trades ProfessionalsA direct link to vetted, local professionals with open-book pricing and full cost transparency — direct to your block.Learn more
Frequently Asked Questions
Everything you need to know about ProperPortal™ Residents
Is my data secure?
Yes. The portal uses bank-level encryption (AES-256). Data is stored in UK data centres. Two-factor authentication available. GDPR compliant with full audit trails. Every access is logged.
Can I access it on mobile?
Yes. The portal is fully responsive and works on phones, tablets, and desktop. Native mobile apps coming Q4 2026.
What if a resident calls instead of logging a repair in the portal?
ProperResponse™ AI Call Handling answers that call 24/7. A repair or enquiry logged on the call appears in ProperPortal™ Residents, so the resident can follow it there. A human joins the call if confidence drops below 90%.
ProperResponse™ AI Call HandlingHow often is financial data updated?
Real-time. When a payment is made or a charge is added, it appears in your ledger immediately. No monthly batching, no delays.
What if I forget my password?
Use the 'Forgot Password' link on the login page. You'll receive a secure reset link via email within minutes. Can't access your email? Contact your property manager for manual reset.
Can I download reports?
Yes. Export financial statements, repair histories, and meeting minutes as PDF or CSV. Perfect for mortgage applications, insurance claims, or personal records.
Who can see my information?
Residents see only their own flat's data (repairs, payments, documents) plus building-wide information (reserve fund, communal repairs, AGM minutes). Privacy is guaranteed—you can't see other residents' private data.
Can my managing agent still use their own system?
Yes. On the Portal plan we integrate with your agent's existing systems. They continue using their software; residents get portal access. No disruption to workflows.
How long does setup take?
For Residentive-managed buildings: instant (portal is already active). For the Portal plan: 2-3 weeks including data integration, resident onboarding, and training.