Is Your Building Overpaying.
Find Out in Minutes.
Upload your block's contracts, invoices and statements. ProperAudit™ Service Charge cross-checks them and hands you a report of potential savings, duplicate charges, expiring contracts and missing documents — evidence included. Start free with 25 files and 250 MB; upgrade when your pack grows.
Self-Serve Audit
Upload the Paperwork.
Get Evidence-Linked Findings.
ProperAudit™ Service Charge is the free entry tier of ProperMind™ AI. Drop in whole folders of contracts, invoices and statements — we classify them, cross-check for problems, and return a board-ready report flagged for review, not actioned on your behalf.
Document Cross-Check
Contracts, invoices and statements
- Classifies uploads and checks for duplicate invoices, unusual amounts and VAT mismatches.
- Flags missing paperwork, looming renewals and charges that deserve a closer look.
- Every finding links back to evidence so directors can challenge with confidence.
Folder-Friendly Upload
PDFs, Word, Excel, CSVs and photos of paper documents. Drop in whole folders within your plan’s file and storage limits — we keep your structure in a private workspace.
Report in Minutes
A board-ready PDF with estimated savings and evidence for every finding — ready for AGMs and agent conversations.
UK Privacy by Default
Documents stored encrypted in the UK. Ask anytime and we delete everything: documents, extracted data and findings.
The Challenge
The Paperwork Blind Spot
Nobody Reads Every Invoice
Service charge packs run to hundreds of pages. Duplicate invoices, inflated line items and missing quotes hide in plain sight because no one has time to cross-check.
Duplicates and Drift
The same invoice paid twice. A contract that expired months ago still renewing on autopilot. VAT mismatches between quote and invoice. Easy to miss; expensive over a year.
Scattered Evidence
Budgets in one email thread, contracts in a shared drive, insurance schedules in a drawer. When something looks wrong, you cannot assemble the paper trail fast enough.
Reactive Challenge
By the time a resident or director questions a charge, the window to push back has often closed. Findings need evidence — and they need it before the AGM, not after.
ProperAudit™ Service Charge flags issues for review with evidence attached — so you can challenge with facts, not hunches.
How ProperAudit™ Service Charge Works
Three steps from paperwork to a board-ready report — free in the Residentive portal.
Upload Documents
Contracts, invoices, statements
We Analyse Them
Duplicates, gaps, renewals
Get Your Report
Evidence for every finding
Review, Don't Auto-Act
You decide what to challenge
Ready to See What's Hiding in Your Service Charge?
Start free with ProperAudit™ Service Charge in the Residentive portal. Upload your documents, get an evidence-linked report, and decide what to challenge — no card required.
Example Use Cases
Pre-AGM Document Sweep
RMC Director Example
Scenario
Priya has two weeks before the AGM and a folder of invoices from the managing agent. She suspects overcharging but cannot prove it line by line.
ProperAudit™ Service Charge
“She uploads the pack to ProperAudit™ Service Charge. The report flags two possible duplicate cleaning invoices and a lift contract renewing in 40 days without a competing quote on file.”
Result
Priya arrives at the AGM with evidence-linked findings, not vague concerns — and a clear list of questions for the agent.
Illustrative scenario based on typical ProperAudit™ Service Charge interactions
Start Free. Scale With Your Document Pack.
Priced for UK RMC directors and leaseholder groups: far below a typical service-charge accountant engagement (£500–£2,500/year for small–mid blocks), with clear file and storage limits so you only pay when your pack grows.
Free
Try a first pack
- Up to 25 documents
- 250 MB encrypted UK storage
- 1 board-ready report per month
- Classification and cross-check findings
- Duplicate and anomaly flags
- Missing document checklist
- Evidence links on every finding
- Delete-on-request retention
Essential
For smaller blocks
£99 setup fee
- Up to 150 documents
- 2 GB encrypted UK storage
- 4 board-ready reports per month
- Everything in Free
- Contract renewal alerts
- Share report link with directors
- Email support (2 business days)
- Ideal for packs under ~20 units
Professional
Full-year packs & AGMs
£199 setup fee
- Up to 500 documents
- 10 GB encrypted UK storage
- Unlimited board-ready reports
- Everything in Essential
- Multi-director workspace access
- Export findings CSV + PDF pack
- Priority support (same business day)
- Pre-AGM checklist templates
Custom
Portfolios & agents
Tailored to your needs
- Multi-building / portfolio workspaces
- Custom file and storage limits
- SSO and role-based access
- API / bulk ingest options
- Dedicated onboarding
- SLA-backed support
- White-label report cover options
- Pathway to ProperMind™ AI
All prices exclude VAT. File counts and storage are soft product limits for fair use; oversized scans may count toward storage before file count. Findings are flagged for review, not actioned. Continuous forensic auditing and predictive maintenance sit on ProperMind™ AI. Annual billing available on request (typically two months free).
Residentive platform
ProperAudit™ Service Charge works better with the stack
Explore related products, or view the full catalogue of interconnected pillars for UK block and resident management.
Frequently Asked Questions
Everything you need to know about ProperAudit™ Service Charge
What is ProperAudit™ Service Charge?
ProperAudit™ Service Charge is Residentive’s self-serve document audit for UK blocks. Upload contracts, invoices and statements and receive a report highlighting potential savings, duplicate charges, expiring contracts and missing documents — with evidence for each finding. Start on a free limited plan, then upgrade if your pack needs more files or storage.
What are the Free plan limits?
The Free plan includes up to 25 documents and 250 MB of UK encrypted storage, with one board-ready report per month. No card is required. Essential raises limits to 150 documents and 2 GB with four reports per month; Professional allows up to 500 documents, 10 GB, and unlimited reports. Custom suits multi-building portfolios.
How do your prices compare to a traditional service charge audit?
A typical UK accountant review or certification for a small to mid-size block often runs about £500–£2,500 per year (more in London and the South East). ProperAudit™ Service Charge is a self-serve document cross-check, not a statutory accountant engagement — Essential is £49/month and Professional £99/month (ex VAT), so directors can iterate on packs before or alongside professional advice.
What documents should I upload?
Budgets and year-end accounts, supplier invoices, maintenance contracts, insurance schedules, major works quotes and managing agent fee statements work best. PDFs, Word, Excel, CSVs and photos of paper documents are all supported — you can drop in whole folders within your plan’s file and storage limits.
How are my documents handled?
Documents are stored encrypted in the UK and processed solely to produce your report. They remain available in your workspace until you ask us to delete them — documents, extracted data and findings. Findings are flagged for review, not actioned on your behalf.
How is ProperAudit™ Service Charge different from ProperMind™ AI?
ProperAudit™ Service Charge is the self-serve document upload and report product with free and paid storage tiers. ProperMind™ AI is the fuller continuous forensic auditing and predictive maintenance product for UK blocks. Custom ProperAudit™ Service Charge customers can pathway onto ProperMind™ AI when they need ongoing analysis.
Where does the audit actually run?
The marketing page lives on residentive.co.uk; the upload workspace and report experience run in the Residentive portal after you register or sign in. Your audit stays private to your account.