Compliance

Residentive is designed for transparency and accountability in UK resident management. This page summarises how we think about compliance in relation to our website and the standards we align with in our messaging. It is not a substitute for legal advice or a complete statement of all obligations that may apply to your building or company.

Data protection

We process personal data in line with UK GDPR and the Data Protection Act 2018. Our Privacy Policy describes what we collect, why we use it, and your rights. For data protection enquiries, contact enquiries@residentive.co.uk.

UK regulatory context

Residential property management in England and Wales is subject to a range of frameworks, including leasehold and freehold law, company law for resident management companies (RMCs), and sector-specific guidance. Our platform narrative is oriented toward RMC directors, leaseholders, and professional managers operating in that context.

Transparency and auditability

We describe capabilities such as live ledgers and audit-oriented workflows to reflect our product direction: clear records, traceable decisions, and reduced ambiguity for residents and directors. Specific features, timelines, and contractual commitments are agreed separately with customers and are not guaranteed by this website alone.

Third parties and integrations

Where we use subprocessors or integrations (for example hosting or email), we select providers appropriate to the processing and put contractual safeguards in place. A current list may be provided on request for contractual counterparties.

Reporting concerns

If you believe we have mishandled personal data or have a compliance-related concern, please contact us at the email above. You may also complain to the Information Commissioner’s Office (ICO) in the UK.

Updates

Regulatory and industry expectations evolve. We review this page periodically and update the “Last updated” date when we make material changes.