Your Building.
Transparent.
Finally.
Live building management for UK leaseholders and RMC directors. The Resident Portal gives you real-time visibility into service charges, repairs, and decisions—all in one dashboard. No more PDF mysteries. No more waiting for updates.
Single Source of Truth
Every Penny. Every Update.
All in One Place.
The Resident Portal gives you real-time visibility into your building's finances, maintenance, and decisions. No more chasing PDFs. No more waiting for updates. Just instant transparency, beautifully designed.
Live Financial Ledger
Real-time visibility, every transaction
- See exactly where every pound of your service charge goes—from insurance premiums to lift maintenance to cleaning contracts.
- Drill down into any line item to view invoices, receipts, and contractor details. Total transparency at your fingertips.
- Export statements for mortgage applications, refinancing, or personal records. PDF or CSV format.
Repair Tracking
Report issues and track progress from submission to completion. See who's assigned, when they're coming, and get SMS reminders.
Digital Voting
Vote on building decisions from your phone. No proxy forms, no missed meetings. Real democracy with record participation rates.
Document Library
Access insurance policies, fire risk assessments, AGM minutes, and lease documents anytime. No £50 admin fees for document requests.
The Challenge
The Transparency Problem
PDF Mysteries
Annual service charge statements arrive as impenetrable PDFs. Line items like 'Management Fee' or 'Repairs & Maintenance' hide what you actually paid for.
Where's My Repair?
You reported a leak three weeks ago. Is it logged? Has a tradesperson been booked? Who knows. Probably have to call and ask again.
Democracy by Post
AGM voting via proxy forms in the mail. If you miss the meeting, you miss your say. No visibility into what others voted or why decisions were made.
Information Lag
Want to check last month's spend? Email your agent. Wait 3 business days. Get a spreadsheet you can't verify. Need clarification? Start the cycle again.
87% of leaseholders report frustration with lack of real-time visibility into their building's operations.
How Resident Portal Solves It
A secure, real-time dashboard that puts you in control of your building information.
Live Financial Ledgers
See every penny, every day
Repair Tracking
From report to completion
Digital Voting
Democracy, modernised
Document Library
Everything in one place
Experience True Building Transparency
Join thousands of UK residents who have instant access to their building's finances, repairs, and decisions. No more PDFs. No more waiting. Just clarity.
Example Use Cases
Transparency
Leaseholder Example
Scenario
Sarah receives her annual service charge statement—£3,200. She wants to understand exactly where her money went before the AGM next week.
Resident Portal
“She logs into the Resident Portal and clicks 'Your Ledger'. Every transaction appears: £840 insurance (with policy document link), £620 cleaning contract (monthly invoices attached), £450 lift maintenance (certificate uploaded), £380 gardening, £310 fire safety inspections. Each line item drills down to invoices, dates, and contractors used.”
Result
Sarah arrives at the AGM informed. No surprises. No suspicions. When another resident questions a cost, she can pull up the exact invoice on her phone.
Illustrative scenario based on typical Resident Portal interactions
Simple Pricing, Unlimited Transparency
Access to the Resident Portal is included with all Residentive management packages. For buildings managed by other agents, portal-only access is available.
Portal Only
For buildings with other managing agents
£500 setup fee
- Up to 50 residents
- Live financial ledger
- Repair tracking
- Digital voting
- Document library
- Mobile optimised
- Email support
Portal Plus
Enhanced features for larger blocks
£750 setup fee
- Up to 150 residents
- All Portal Only features
- Advanced analytics dashboard
- Custom branding
- API access
- Priority support
- Quarterly training sessions
Residentive
For Residentive-managed buildings
Included in management
- Full portal access for all residents
- Live financial ledger
- Repair tracking
- Digital voting
- Document library
- Mobile optimised
- Unlimited storage
- Priority support
Enterprise
For portfolios and estates
Tailored to your needs
- Unlimited residents
- Multi-property support
- White-label options
- Custom integrations
- Dedicated account manager
- SLA guarantees
- On-site training
- 24/7 priority support
All prices exclude VAT. Pricing based on occupied units. Setup fees waived for annual contracts. Portal Only plans require data integration with your current managing agent.
Try It Risk-Free
The Resident Portal is available now for all Residentive-managed buildings. See it in action with a 30-day free trial—no credit card required.
Portal users report 94% satisfaction with building transparency, up from 31% with traditional PDF statements.
Waitlist members get 30% off launch pricing
Beta launch Q4 2026 • Limited capacity
Residentive platform
Resident Portal works better with the stack
Explore related products, or view the full catalogue of six interconnected pillars for UK block and resident management.
Frequently Asked Questions
Everything you need to know about Resident Portal
Is my data secure?
Yes. The portal uses bank-level encryption (AES-256). Data is stored in UK data centres. Two-factor authentication available. GDPR compliant with full audit trails. Every access is logged.
Can I access it on mobile?
Yes. The portal is fully responsive and works on phones, tablets, and desktop. Native mobile apps coming Q4 2026.
How often is financial data updated?
Real-time. When a payment is made or a charge is added, it appears in your ledger immediately. No monthly batching, no delays.
What if I forget my password?
Use the 'Forgot Password' link on the login page. You'll receive a secure reset link via email within minutes. Can't access your email? Contact your property manager for manual reset.
Can I download reports?
Yes. Export financial statements, repair histories, and meeting minutes as PDF or CSV. Perfect for mortgage applications, insurance claims, or personal records.
Who can see my information?
Residents see only their own flat's data (repairs, payments, documents) plus building-wide information (reserve fund, communal repairs, AGM minutes). Privacy is guaranteed—you can't see other residents' private data.
Can my managing agent still use their own system?
Yes. For Portal Only plans, we integrate with your agent's existing systems. They continue using their software; residents get portal access. No disruption to workflows.
How long does setup take?
For Residentive-managed buildings: instant (portal is already active). For Portal Only: 2-3 weeks including data integration, resident onboarding, and training.